Webcom Solutions Returns Policy
Please complete the Returns Request Form via the link below.
Returns Procedure
Change of Mind / Non-Faulty Returns
We may accept returns of goods without incurring a restocking fee if the item(s) meet all the following criteria:
- The product has not been opened
- The product is not a special-order product
- The product is not in large quantity (greater than 3 units)
- The product value is less than $1,000
- The product is returned within 14 business days of purchase
All change of mind / non-faulty returns (even those within the above criteria) are subject to Webcom Solutions inspection & final approval.
The final refund provided will be based on the lesser value of either the original purchase price or current selling price.
We do not accept any change of mind / non-faulty returns of any opened and used products that may breach the health & safety regulations such as headsets, earpieces, chairs and headphones.
Replacements & Refunds
We aim to provide replacements for products whenever feasible, if you would prefer a refund, please make sure to request this when filling out the return application form.
Please note, we are not able to provide immediate replacements or refunds on all products - many products need to undergo assessment by the product manufacturer.
Troubleshooting & Support
Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction. Often additional support is offered directly by the manufacturer. Webcom Solutions is only able to offer limited technical support and if any additional support is required then it may be offered to our customer at a chargeable hourly rate.
You are welcome to lodge a return request at any time with the button below. Once you put that request through, one of our support team will confirm the product & return details and provide return authorisation or contact you for more information. Once your return request is authorised, you will receive an email with return instructions.
To request return authorisation simply click the link below: