This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5
- Service Details
Remote problem diagnosis and support:
- HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
Repair center services:
- For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
- Your coverage includes all required parts and materials
Pick-up by HP:
- An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
Return shipment:
- An HP-authorized courier returns the repaired or replaced equipment to your location
- Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
- You may request accelerated delivery for the actual additional cost of the shipment
Standard business hours coverage:
- Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
- Provided Support
- Remote Diagnosis
- Configuration
- Service Availability
- 9 x 5
- Service Location
- Service Depot
- Service Duration
- 4 Year
- Product Supported
- HP Notebook